Grievance redressal
If something goes wrong, here is exactly what to do.
Three levels of escalation. Named contacts at each. Defined turnaround times. We hope you never need this page, but you should know it exists.
How it works
- 1Customer support
Start here. Most queries — KYC, booking flow, payment confirmations, dashboard issues — are resolved at this level by the support team.
- 2Grievance officer
If you have written to support and either haven't received a satisfactory resolution within 7 working days, or the issue itself is more serious (payment dispute, suspected fraud, contractual concern), escalate here.
- 3External escalation
If both internal levels have been exhausted without satisfactory resolution, you have legal recourse through the standard channels available under Indian law.
- L1
Level 1
Customer support
Start here. Most queries — KYC, booking flow, payment confirmations, dashboard issues — are resolved at this level by the support team.
When to use this level
Use this for anything you would expect a customer service team to handle — login issues, document downloads, payment receipts, confirmation of bookings, status of payouts.
Response within 48 working hours- Phone
- +91 96540 00446
- Hours
- Mon–Sat, 10:00 to 19:00 IST
- L2
Level 2
Grievance officer
If you have written to support and either haven't received a satisfactory resolution within 7 working days, or the issue itself is more serious (payment dispute, suspected fraud, contractual concern), escalate here.
When to use this level
Issues escalated here are recorded in our grievance log, assigned a tracking reference, and responded to with a named contact. The officer is empowered to override standard policy where appropriate and refund or compensate within defined limits.
Acknowledgment within 3 working days, resolution within 7 working days- Officer
- Anjali Mehta · Co-founder & COO
- Phone
- +91 96540 00447
- L3
Level 3
External escalation
If both internal levels have been exhausted without satisfactory resolution, you have legal recourse through the standard channels available under Indian law.
When to use this level
In practice, only a tiny fraction of investors ever need to reach this level. We mention it because you deserve to know the full picture — not because we expect it to be used often.
Per the timelines of the authority you approach- Consumer forum
- Apply to the relevant district / state consumer dispute redressal commission.
- RERA
- For RERA-registered projects, the relevant state RERA authority — Delhi RERA for our current projects.
- DPDP Board
- For data protection grievances, the Data Protection Board of India under the DPDP Act, 2023.
- Courts
- Your investment agreement names Delhi as the jurisdiction. Civil suits proceed accordingly.
What to include when you write in
Tickets that include these details get resolved faster, because the team doesn't have to come back asking for them.
- Your registered email or phone
- Booking code or investment reference (if applicable)
- A short, specific description of the issue
- Date and time the issue occurred
- Screenshots or attachments where they help
- Your preferred resolution
Most issues are resolved by writing to Level 1. Start there.
Read our investor charter