Investor charter
Eight public promises we make to every investor.
A charter is only useful if it is specific. These are the eight commitments we hold ourselves to, and the reasoning behind each one.
How to read this page
We've seen platforms publish charters that read like marketing copy. We've tried to write the opposite — short, specific, with the reasoning under each commitment so you can judge whether we're actually meeting it. Where a commitment has a time limit or escape clause, we say so.
- 01
Clear, jargon-free disclosure on every plot we list
Before any property goes live, we publish the title chain, the encumbrance certificate, the layout sanction, and the conversion order in plain language on its dedicated page.
You should be able to read it once and understand exactly what you are putting your money into.
- 02
Verified title before listing — without exception
Every plot passes an internal six-point diligence check before it appears on the platform. The check is signed off by our in-house counsel, not by sales.
If even one issue is unresolved, the property does not list. We will lose deals to faster platforms before we cut this corner.
- 03
A signed agreement before a single rupee is debited
Your investment is governed by a written agreement that names the plot, the size, the duration, the rate, the maturity amount, and the payout bank account.
You receive a digitally signed copy. We keep one. There is no informal version of this commitment.
- 04
Maturity payouts on the date we promised
The agreement names a maturity date. We disburse the principal and accrued interest to your verified bank account within 7 working days of that date — usually faster.
If we anticipate any delay, you will be notified before the date arrives, with the reason and a revised commitment.
- 05
Honest communication, including the bad news
If a project encounters a regulatory hurdle, an unexpected boundary dispute, or a market correction that changes the picture, we tell you the moment we know.
Silence is the easy option and the wrong one. You will hear from us in plain language, not press-release English.
- 06
Your data, your control
KYC documents are encrypted at rest and never shared with third parties beyond what is legally required.
Under the DPDP Act, 2023, you have the right to download or delete your personal data. We will honour either request within the timelines the law specifies.
- 07
A real grievance redressal path
Three named escalation levels — support, grievance officer, and external authorities — with defined turnaround times for each.
We do not hide the escalation path. The faster you find it, the faster issues get resolved.
- 08
Our team will pick up the phone
For at least the first five years of the platform, every customer-facing role is staffed by our own team — no automated triage, no offshore call centers. KYC, payment, and withdrawal queries are handled by the same admins who execute them.
When that stops being possible at our scale, we will tell you what changes and why.
If we miss the mark
A charter without accountability is decoration. If you ever feel any of the commitments above is being missed in practice, write to info@paylaprealestate.com with the subject line Charter feedback. These messages go directly to the founders, and we read each one.
Last reviewed: 30 May 2026