Getting started
How does KYC work?
Aadhaar e-KYC via DigiLocker, then PAN verification. Typically done in under five minutes.
Last reviewed 12 May 2026
KYC has two parts and runs through trusted government channels — we don't accept uploaded photocopies.
- Aadhaar e-KYC via DigiLocker. You're redirected to UIDAI's DigiLocker, you grant a single, scoped consent, and we receive your Aadhaar XML directly from the government. Your masked Aadhaar number is what we use day-to-day; the full number is stored separately under different access controls.
- PAN cross-check. Enter your PAN. We match it against the NSDL database and compare the name on PAN to the name on Aadhaar. A mismatch is the most common reason KYC stalls — if your Aadhaar reads "Anil Kumar" but PAN reads "Anil Kumar Yadav", they don't match exactly and we'll flag it.
The whole flow normally takes under five minutes. For investments above defined thresholds, an independent address proof may also be required — utility bill, voter ID or registered rental agreement.
If you hit a name-mismatch issue, the cleanest fix is usually to update the name on one document so they align. We can guide you through it — write to info@paylaprealestate.com.
Did this answer your question?
More in Getting started
How do I create a Paylap account?
You only need an email or phone number to start. KYC happens later, before you can book a plot.
What documents do I need to invest?
Aadhaar, PAN, and a verified bank account. That's it for amounts under our enhanced-diligence threshold.
How do I make my first investment?
Pick a plot, choose a plan, sign the agreement digitally, and pay through the gateway.